Eligible for Return
- Compounds damaged during shipping (with photo evidence), reported within 14 days of delivery
- Defective compounds that don't meet purity standards
- Incorrect items received
Damage Protection
Returns & Refunds
Every invoice is protected against damage in transit.
Damage Protection Policy
Every invoice is protected against damage in transit. If a compound arrives damaged, we'll send a one-time replacement. All damage claims must include photo evidence and are subject to review. One replacement per account per invoice.
How Returns Work
- 1
Document the Damage
Take clear photos of the damaged compound and packaging as soon as the shipment arrives at your lab. This evidence is required for all damage claims.
- 2
Contact Us
Email support@twentyfoldlabs.com with your invoice number and photos of the damage. We'll respond within 24 hours.
- 3
Get Your Replacement
Once we verify the damage, we'll ship a one-time replacement to your lab at no cost. All claims are subject to review.
Not Eligible for Return
- Anything reported more than 14 days after delivery
- Opened vials
- Recurring invoices, research panels and Subscribe & Save (non-refundable; canceling stops future shipments only)
- Damage claims without photo evidence
- Compounds improperly stored after delivery
- Compounds without proof of purchase
Received a Damaged or Defective Compound?
We take quality seriously. If a shipment arrives damaged in transit, we'll send a one-time replacement to your lab at no cost. Photo evidence is required and all claims are subject to review. One replacement per account per invoice.
Take Photos
Document the damage or issue with clear photos
Email Us
Send photos and invoice number to support@twentyfoldlabs.com
Get Replacement
We'll ship a replacement within 24 hours
Replacement Timeline
- Damage claim submitted with photos
- Day 1
- Claim reviewed & verified
- 1-2 business days
- Replacement shipped
- Within 24 hours of approval
Note: One replacement per account per invoice. All claims are subject to review and may be denied if evidence is insufficient or suspicious activity is detected. Twentyfold Labs reserves the right to deny replacement requests at its sole discretion.
Important Disclaimer
All products are sold strictly for research purposes. Twentyfold Labs is not responsible for any misuse, improper storage, or handling of products.
Replacements are offered as a courtesy for verified transit damage only. We do not offer refunds for change of mind, dissatisfaction, or any reason other than documented damage.
Excessive or suspicious claims may result in account review and denial of future replacements.
By finalizing an invoice, you acknowledge and agree to this policy.
Research compounds for your lab, with the documentation and supply continuity your procurement team expects.
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